Terms and Conditions

Terms Of Use

1. GENERAL

a) This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

b) This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of  Rockhill.com

i) The term ‘You’ &‘User’ shall mean any legal person or entity accessing or using the services provided on this Website/ Application, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872;

ii) The terms ‘We’,‘Us’&‘Our’ shall mean the Website/ Application and/or the Company, as the context so requires.

iii) The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.

e) The headings of each section in these Terms are only for the purpose of organizing the various provisions under these Terms in an orderly manner, and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.

f) The use of the Website/ Application by the User is solely governed by these Terms as well as the Policy (“Privacy Policy”), available at the Website/Application) and any modifications or amendments made thereto by the Company from time to time, at its sole discretion. Visiting the home page of the Website/ Application and using any of the services provided by us shall be deemed to signify the User’s unequivocal acceptance of these Terms and Privacy Policy, and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry of either one will lead to the termination of the other, save as provided in Section 3 here under.

g) The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website/ Application, and that the same shall be deemed to be incorporated into these Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User’s act of visiting any part of the Website/ Application constitutes the User’s full and final acceptance of these Terms and the aforementioned Policy.

h) The Company reserves the sole and exclusive right to amend or modify these Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the terms and stay updated on its requirements. If the User continues to use the Website/ Application following such a change, the User will be deemed to have consented to any and all amendments / modifications made to the Terms. In so far as the User complies with these Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Website/ Application.

2. ELIGIBILITY

The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this Website/ Application if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule or regulation currently in force.

3. TERM

These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until:

a) The User continues to access and use the Website/ Application; or

b) The Transaction between the Parties, if any, concludes to the satisfaction of both Parties;
Whichever is longer. The Parties agree that certain portions of these Terms (“Sections”), such as Sections 18, 19, 20, &22, shall continue to remain in full force and effect indefinitely, even after the expiry or termination of these Terms as contemplated herein.

4. TERMINATION

The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the services offered on the Website/ Application, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same, as described in Clause 3 here in above.

5. ONLINE PLATFORM

The Website/ Application is an online platform that facilitates the users to avail , ironing, dry-cleaning, pickup and delivery services. Once a customer opens the mobile Application, the interface demands the user to choose between  and dry-cleaning services and choose the type of clothes that have to be cleaned. After an order has been placed and the payment has been made the customer can also view the status of the order using the application.

6. COMMUNICATION

By using this Website/ Application, and providing his/her contact information to the Company through the Website/ Application, the User hereby agrees and consents to receiving calls, autodialed and/or pre-recorded message calls, e-mails and SMSs from the Company and any of its affiliates or partners at any time, subject to the Policy. In the event that the User wishes to stop receiving any such marketing or promotional calls / email messages / text messages, the User may send an e-mail to the effect to [email protected] with the subject. The User agrees and acknowledges that it may take up to seven (7) business days for the Company to give effect to such a request by the User.
The User expressly agrees that notwithstanding anything contained herein above, he/she may be contacted by the Company or any of its affiliates / partners relating to any service availed of by the User on the Website/ Application or anything pursuant there to.
It is expressly agreed to by the Parties that any information shared by the User with the Company shall be governed by the Policy.

7. PLACING AN ORDER

a. The Company will not be liable to the user for any errors. For example, user should check carefully that user correctly identify each Item. If User thinks that he/she may have made a mistake, then we should be contacted. We will confirm any changes to user Order by email.

b. Submission of an Order does not create a contract between Company and User. The contract arises when Company sends the user an email confirming acceptance of user Order.

d. If for any reason we are unable to fulfill the User’s Order, we will let user know by call or email.

c. We will assign an order number to each Order and inform user of it when we accepts the Order. Please quote the order number in all subsequent contact with us.

8. CANCELLATION

a. User may cancel his/her Order:

i. At any time before the order is picked up, from the order detail page, and
ii. After we collected user Item(s) if company is affected by an Event Outside its Control by sending an email to [email protected] User acknowledge that once an Item has been collected, we have begun to provide the Services to User and that any rights of cancellation User may have under the relevant law or regulations will be lost.

b. We May cancel a user’s order in the following circumstances:

i. As a result of an Event Outside our Control; or
ii. If the User fails to make Items available for collection; or
iii. If We consider that any Item does not correspond with the Order, is damaged, has no information about its content or cleaning instructions, or does not fall within those Items which we accept.

If We cancel User’s Order then, we will contact the user by phone or email.

9. COLLECTION AND REDELIVERY

i. We will use reasonable endeavors to collect and re-deliver Items at the times specified in the Order but we cannot guarantee to do so. We will use reasonable endeavors to communicate any delay to user by phone or email.
ii. In addition to this, every Re delivery is chargeable, however company can decide if they want to exempt the charges or not.
iii. We are not obliged to attempt redelivery more than twice. If useris not available to accept redelivery a second time, Items will be returned to our Service Provider and user will be notified accordingly by phone or email. Subsequent redelivery will be at user’s expense. If user has failed to accept or arrange redelivery of an Item for more than 60 days after the redelivery date specified in the Order we may dispose of the Item or donate it to Charity.
iv. User may arrange to have Items collected from, or re-delivered to, a third party, on condition that user do so at his/her own risk. (the third party’s address should not be more than 2 km user’s original address, beyond 2km of original address, the company can charge extra for delivery)
v. User may, by written instructions to us, request to leave an Item in an agreed location. If user does so, it is at company’s discretion and entirely at user’s own risk and Company shall not be liable to user for any damage or loss of Items re-delivered on this basis.

10. SERVICE STANDARDS

a. We will provide the Services with reasonable care and skill in accordance with good industry standards.
b. We will not be liable for any delay or non-performance of its Services where user has failed to provide accurate information in user Order, for example if an address is incomplete or inaccurate, or if user fails to accept redelivery of Items in accordance with an order.
c. We may contact user by phone or email if we consider any Items submitted to it to be at an increased risk of damage, including, but not limited to the following items:

i. with special requirements or instructions for cleaning;
ii. no label indicating cleaning instructions;
iii. which are damaged or stained; and
iv. Bearing an extraneous or hazardous thing, e.g., pins, jewellery, coins, pens, etc. and at Rockhill ’s discretion and with user consent may agree to provide the Services at user risk in respect of those Items.

11. CHARGES

The use of this Website/ Application by the User is free of cost. The User is only required to pay for the services availed by the User of the Website/ Application. However, Rockhill  reserves the right to amend this no-fee policy and charge the User for any or all services offered / rendered. In such an event, the User will be intimated of the same when he/she attempts to access the Website/ Application, and the User shall have the option of declining to avail of the services offered on the Website/ Application. Any such change, if made, shall come into effect immediately upon such change being notified to the User, unless specified otherwise.

12. MODE OF PAYMENT

The following payment options are available on the Application: a) Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, Master Card & Amex Card networks;
b) Visa & Master Card Debit cards;
c) Net banking / Direct Debit payments from select banks in India. A list of available options will be made available at the time of ‘checkout’.
d) Paytm Wallet
e) Cash on Delivery (Cod)